FAQ
Does blumebox have a catalog?
No, Blumebox no longer produces a print catalog. We are trying our best to go paperless! Besides, the Internet allows us to add items and update our availability every day. Please check the website regularly!
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Where can I find a retailer in my area that carries blumebox?
Please contact Customer Service with your zip code, city name, or any other major city in your area, and let us do the rest. Blumebox retailers, however, may be limited in the items they carry. We cannot guarantee they will have the item you are looking for, so be sure to call ahead.
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Is your entire collection on your website?
Yes.
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Can wholesale orders be placed through your website?
Yes and No…
On the upside…Blumebox is excited to introduce you to a new purchasing option especially for wedding and event florists. We noticed that a lot of you want to order products specifically for an event and may not necessarily want to order a 25 piece case. With your wholesale account you can now order the exact quantities you need directly on our website. If you need 6 x 8” silver blumeboxes for bridal bouquets then you can order exactly that. With your wholesale login we will give you a 25% discount off the retail price of the goods.
Simply shoot us an email or phone us and we will register your account. We hope this helps with the planning for your next wedding or event.
We realize that the 25% discount is not wholesale pricing, but if you only need a select few blumeboxes then this is a great solution. Standard online shipping rates will apply. You can see these online at www.blumebox.com/shipping-info.shtml. Orders will be shipped the following business day. All sales will be placed through our secure online store using a Visa or MasterCard. Once your account is registered you can login to our online store and enter your details. You will only have to do this once. In future, shopping through our online store will be a breeze. Please contact us if you have any questions.
For wholesalers able to meet our 1 case (25 blumeboxes) minimum (2 case for orders to Canada) we still need you to call, email or fax in your orders. We love hearing from you and learning how you are using blumeboxes!
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Due to the cost of shipping, we are limited to shipping within North America.
All international shipments are handled over the phone, by email or FAX. At this time we are unable to process international orders online.
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Do all Blumebox products come boxed / packaged?
The majority of our products come packaged for purposes of retailing the item or to protect the product in shipping. The reason we do not offer everything packaged is so we can offer our customers the lowest price point possible.
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Placing An Order
Blumebox promotion codes are redeemed during the order checkout process. To redeem a promo code, enter the code in the promotion code box during checkout. The promo code reduces your basket subtotal only, and does not apply toward Shipping and Handling. A promo code can be only used once per customer, and cannot be combined with other promotions or applied to previous purchases. International shoppers are welcome to use promo codes! By the way, notice of special promotions are just one of the benefits you get when you sign up for the Blumebox Newsletter, like us on Facebook or follow us on Twitter.
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Blumebox is based out of Portland, OR, which does not have a sales tax, therefore there is no tax on any orders! How fabulous for you?
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Blumebox accepts VISA and MasterCard credit cards and PayPal. We also accept ATM cards with a VISA or MasterCard logo. We accept checks for Wholesale orders only.
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We encourage you to order online for the fastest possible service, but please feel free to call in your order. Call us at (503) 488-5771 or (888) 582-1094, Monday through Friday, 8:00 am - 5:00 pm, pacific standard time.
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If your order didn't go through the first time, please carefully read the error message. Please do not click "submit" more than once if you're uncertain if your order has been processed. Contact Customer Service and tell us what your errors message says and we will help figure out what has occurred during your order processing.
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These are the last three digits that can be found on the back of your Visa or Mastercard. If you're not sure, or the numbers are faded from all that shopping, please contact your credit card company before placing your order.
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How do I know if my order was processed?
Before checking out, make sure to double-check the information you entered is as accurate - especially your email address. If you have successfully placed a purchase, you will immediately be sent a confirmation email. A second email will be sent once your order is shipped. This email will have your receipt attached as well as the shipping information.
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Can I send multiple products to different addresses on one order?
Sorry - you can only enter one shipping address per order.
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Help, I entered the wrong shipping address!
Contact Customer Service immediately and make sure you have your email receipt information, order reference number, and new shipping details in hand. If your order has not left our distribution center, we can try to make the appropriate shipping changes, but blumebox doesn't make any promises. Most of our orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays). If your order has been shipped, you will receive a shipping confirmation email.
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If the item you want is not in stock, contact us and we will add you to our waiting list. We will send you a notification email the minute that particular item is back in stock. For your security purposes in connection with your credit card, we do not take backorders.
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Product Return Policies
In the event that you need to return an item or items, blumebox will gladly accept returns and exchanges within 10 days of the receipt of merchandise for items purchased through our website. Items purchased through other retail stores are non-returnable to us directly. Please contact the store that you purchased your items from for their return policy. Any items purchased via our website are not returnable to any of our retail stores.
If you would like to return something that you purchased at blumebox.com, please email us at info@blumebox.com or call 1-888-582-1094 and we will issue you a return authorization number and return address information. We will confirm the return once it is received. All pieces must be returned unopened and in perfect condition. Returns must be packaged securely with sufficient packing materials to protect the product. Please note that blumebox is not responsible for returned items that are damaged because of poor packaging or that are lost or stolen in the mail.
Items that are returned within the 10 day period will be credited to your credit card upon receipt of the goods minus any applicable shipping charges. We will email you a confirmation of the return. Any items returned after the 10 day period are subject to a 50% restocking fee for a refund or a store credit for the retail value of the item. If you see something that you would like to exchange your return for, please contact us at info@blumebox.com. Please supply us with your original order number and the item number that you would like to exchange.
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At Blumebox, we stand behind all of our products. To ensure your satisfaction, all of our products are carefully and thoroughly inspected before leaving our warehouse. If you are not fully satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation for you.
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Can I exchange my order?
Send in your return for a refund then, feel free to place a new order for whichever products you desire. Only returns from Blumebox.com will be accepted.
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Shipping Info
Ordering and Shipment Confirmation
After ordering, you will receive two email confirmations from Blumebox. First, we will confirm receipt of your order within a few minutes of ordering. Then, you will be notified when your order ships.
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Most orders placed after 10 AM PST Monday-Thursday will ship out within 1-2 days of ordering. (We do not ship Saturdays, Sundays, or major holidays.) If your order weighs less than two pounds it will be sent via USPS Priority Mail and is estimated to arrive within 2-3 days. Anything over 2 pounds will be shipped via Fed Ex Ground and is estimated to arrive within 3-5 days.
More details will be included on your emailed receipt.
Express shipping services are available. Please contact us in order to coordinate this.
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How much will it cost to ship my order?
Please refer to our website for this information.
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Where are my eco-chic blumebox products shipping from?
All of our blumebox products are shipped to you from our Portland, OR headquarters.
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Can I expedite my order?
Need your blumeboxes in a hurry? Give us a call to work through your expedited shipping options, as we will be more than happy to assist with you to ensure that you get your boxes in time of your event.
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About Your Order
Most orders placed after 10 AM PST Monday-Thursday will ship out within 1-2 days of ordering. (We do not ship Saturdays, Sundays, or major holidays.)
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How can I reach someone about my order?
We truly appreciate your business and hope you have a wonderful experience shopping with us. If you have any questions regarding an order placed on-line, please feel free to call us at (503) 488-5771 or (888) 582 – 1094. Please call us during business hours (Monday thru Friday 8:00am - 5:00pm PST) and you may speak with one of our Blumebox team members. For inquiries, please contact Customer Service.
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Help, my order hasn’t arrived yet!
Once your order has been shipped, you will immediately receive a shipping confirmation via email that will notify you of the way in which your order will be shipped.
If your order hasn't been received within the allotted ship dates, we advise you to check with your neighbors, roommates, or building manager if applicable. Maybe someone is keeping your blumebox order safe!
For FedEx orders, you can check on the status of your order anytime, by entering in the tracking number from your invoice into FedEx.com.
For USPS orders, we would be happy to follow up with your order, please contact Customer Service with your order reference number, and we will check the status of your order.
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Contact Customer Service ASAP to notify us that you wish to cancel your order. Customer Service is available Monday-Friday between 8:00 am and 5:00 pm PST. Note: Make sure to include your email receipt information and order reference number.
If your order has not yet shipped, we will try to catch it before it goes out the door -- most orders typically process and ship immediately (excluding weekends and holidays). Once your order has shipped, you will receive a shipping confirmation email. If your order has already shipped, please contact customer service to discuss returning your order.
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Protecting Your Privacy
How does blumebox protect my personal information?
At blumebox.com, your personal information is held with the highest of importance, we are committed to your privacy. We will never sell, rent or otherwise share your personal information with anyone without your consent.
Our intention is to never send you email or direct mail unless you've indicated in your account preferences that you wish to receive such mailings.
When you place an order with us we ask for your contact information (your name, address, phone number, and email address). We use this information only to process your order, and to get in touch with you if we have trouble processing your order.
By using this website, you consent to the collection and use of information as set forth in this Privacy Policy. If you do not agree to this Privacy Policy, in whole or in part, please do not use this website. We reserve the right, at our discretion, to modify, update, add to, or remove portions of this policy at any time. If we decide to change our Privacy Policy, we will post those changes on our Policies Page, so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We encourage you to check this page periodically to ensure that you are aware of any changes we may have made. Your continued use of blumebox.com following the posting of any changes will signify your acceptance of those changes.
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We believe that your email address is private information and you have our assurance that we do not rent or sell your email address to anyone. We use your email address to send you order-related emails, like shipping confirmations, as well as informational/promotional newsletters.
We will always try to contact you by email if we have a question about an order you placed. If we are unable to reach you by email, we may also try to contact you by phone.
You may opt out at any time from ALL, promotional newsletters, either online or by using the links provided in every newsletter issue.
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We work with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, credit card clearance, e-commerce affiliation, data analysis, emailing and other services of an administrative nature. Personally identifiable information, including financial information, is shared with such third parties for the sole purpose of providing such services.
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Miscellaneous
Blumebox is committed to providing our customers with an exceptional customer experience. We look forward to hearing from you and assisting where we can to improve and enhance your shopping experience. You can tell us what you think by sending us an email or contacting our customer care department at (503) 488-5771 or (888) 582 – 1094. Please call us during business hours Monday thru Friday 8:00am - 5:00pm, pacific standard time.
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Can I place a wholesale order?
Qualified Wholesale customers should email or call our sales team at (503) 488-5771 or (888) 582-1094, Monday through Friday, 8:00 am - 5:00 pm, pacific standard time.
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Each blumebox is individually packaged in an environmentally friendly wrapping, made from post-consumer materials and is 100% recyclable. Instructions on how to assemble these eco-chic vases is included on the wrapper as well as some fabulous ideas of how to decorate it!
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In just three easy steps a blumebox, can be assembled!
1) Push opposite corners together until bottom locks into place
2) Expand bag into blumebox & fold over outside of box.
3) Arrange cut blooms in your blumebox (minus thorns).
Need a visual, we don’t blame you! Go to our home page and click on the “Watch the Vid” button in the lower left hand corner.
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How do I assemble the cake pop insert?
In just four easy steps a blumebox, can be assembled!
1) Fold flaps down to form square insert.
2) Insert into 4" blumebox cube untill you here it lock.
3) Add cake pops, lollipops or sweet of your choice.
4)Fill top with decorative items to cover insert.
Need a visual, we don’t blame you! Check out our illustrated instructions here, or watch the blumebox cake pop display video on our Facebook Page.
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Looking for a retail location near you?
Please call (503) 488-5771 or (888) 582-1094, Monday through Friday, 8:00 am - 5:00 pm, pacific standard time or email
Our goal is to help reduce the carbon footprint to ensure that we all, now and in the future, can enjoy a greener world.
